magic.rox

After finishing my last slide transfer job, the client asked me if I could transfer 120mm negatives.  My scanner had been good to me, but I needed an upgrade and a way to take some money off of the books so the tax man wouldn’t eat me alive.  I told him that I would get back with him after the upgrade.

The CSR where I really work, just upgraded a scanner and I really liked the one they went to.  It’s a HP ScanJet G4050.  When I researched it, I loved it even more.  With the ability to scan up to 16 35mm slides at a time, and also do medium format stuff such as 120mm, I went for it.  Also since my previous scanner was an HP, I had some familiarity with how their software and systems work.

I always try to read reviews very carefully before purchasing such a product, and I should have listened.

Many of the reviewers just spoke about problems with Vista - I figured such a problem, and that’s why I don’t plan on upgrading for a long time.  There were some though that should have brought up a red flag.  They spoke of problems installing the software altogether.  XP SP2 and IE 7 have thrown a wrench in HP’s software since they both came out.  I had problems with my old scanner because of this, but I didn’t think it would affect a new one, with different software.

I installed the software and everything went fine.  I scanned a few bank statements, but ran into a problem after the third, it would just freeze.  Alas, a problem.  So I tried the first thing to come to mind, uninstall and re-install.  That’s when I came into a world of trouble.  The software wouldn’t fully uninstall.  So I had to manually delete everything (including registry entries), just to re-install.  HP doesn’t support their products (except computers) on the weekends or past 6pm Mountain time, so I was SOL.  I searched deep for solutions, but only found clues.

I even installed the Vista software that came with the scanner, and it worked the same way, perfect several times and then freezing.  I gave up for the evening and decided to make a fresh start in the morning.  I installed the full software suite that I downloaded from the HP website and ta-da, it works now!

I might go to Canon or Epson for my next scanner.  Hopefully that will be several years down the road.

This entry was posted on Tuesday, January 1st, 2008 at 8:27 pm and is filed under Computer Frustrations, Geeky, The Vid Biz. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.